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Building AWS External Services

I haven’t had a chance to really dig into this topic, but was asked about it recently and thought I’d assemble some known information. Creating a Named Credential for AWS Signature V4 Salesforce has GA support for this as a Named Credential type: Testing AWS Named Credentials Use code like this Apex code to verify […]

Learn about Apex-Defined Types: the Glue between External Services and Flow

This is the original material on Apex-defined Types. Excellent reading for External Services users.

Authorizing Salesforce access to Slack

Oftentimes the biggest obstacle to integrating Salesforce with an External Service is the first step: configuring secure designated access to that service. Below are step-by-step instructions on using OAuth 2.0 to grant Salesforce the ability to post a message in Slack: [Slack] App & App Credentials Tell Slack about the Salesforce app that will need […]

Extend the Power of Flow with External Services

Lightning Flow already empowers you to declaratively automate your business processes within Salesforce. But what if your business processes require integrations between Salesforce and other non-Salesforce services? Chances are that customer service agents who use Salesforce to track and resolve support cases would also need to access information from and/or submit changes to another backend […]