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Welcome to the new Service Cloud Channels Section

UnofficialSF.com has added a new section devoted to Service Cloud channel functionality, which is increasingly driven by flow-based services. Check it out here. If you know of a good post or page on the topic, don’t hesitate to let us know via the form on the home page.

Video: Building NBA Recommendation Strategies with Flow Part 1

This video shows how to use Flow Builder to create a Recommendation Strategy flow that filters recommendations that can be displayed in the Next Best Action component. Go to the Next Best Action hub

Tracking Consumption of NBA Requests

Track consumption of NBA requests in your org in the Setup –> Company Settings –> Company Information page. There are two published metrics: In the Usage-based Entitlements section, you’ll find ‘Maximum Next Best Action Requests available’: This will show, in the Allowance column, the sum of the 5000 monthly ‘freemium’ org allocation and any allocation […]

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