Welcome to the unofficial source of resources for Salesforce’s Einstein Next Best Action product.
Building NBA Recommendation Strategies in Flow Builder in Spring ’22
Getting Started (legacy Strategy Builder)
Official Documentation
Trailhead
Integration Guide
Trailblazer Community
TrailheaDX Session
Wiki
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How To:
Explaining What Counts as a Request
NEW! Installable NBA Solutions that Highlight Sales Use Cases
Execute an NBA strategy and Display the Results in a Custom Recommendation Component
How to add the Next Best Actions Lightning Component to your Flow Screens and Lightning Apps
How To: Use the Map Element in the Strategy Builder
How To: Display Recommendations in Different Places
How To: Create a Custom Notification Flow that Responds to NBA Errors
How To: Respond to Searches and Case Creates in Community Cloud
How To: Expand your strategies with $User and $Request
How To: Deploy Next Best Action in Spring ’19
How To: Use Next Best Action with Salesforce Connect
How To: Generate Reports on Next Best Action responses
Use Einstein Next Best Action with Flow by Marc Baizman
Ever wanted to inject Einstein Next Best Action into your Flows? Check out this post by Marc Baizman.
Accessing NBA via the Tooling API
The Tooling API provides a way to get information about Action Strategies. I’m more familiar with the Metadata API, but in general Salesforce is trending towards the Tooling API as a more flexible, granular tool, and this is likely to increase. For performance reasons, metadata API deploys and retrieves will often trigger a recompilation of […]
Building Your Own Next Best Action Front End
You aren’t limited to using the lightning components that Salesforce has provided for displaying recommendations. You can POST your own execution calls to the Action Strategy Engine REST endpoint and get back recommendations as a JSON blob. Executing a Strategy To execute a strategy use one of the supported endpoints. It’s recommended that you provide […]
