Site icon UnofficialSF

Preview: Assign Cases Using Skills with Omni-Channel Flows

The Service Cloud team has been working to deliver Flow Actions that route cases by tapping into agent skills. This functionality is available today in Service Cloud in a non-Flow way, but the new extension to Flow allows customers to customize this functionality to an unprecedented degree.

Check out this mammoth 3-part preview from leCharles:

Exit mobile version
Skip to toolbar