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Service Cloud Channels

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Service Cloud has an entire product suite of Contact Center channels; Voice, Chat, Messaging, Email, Social, and many more

This is a home page for sharing content on new features, best practices, reusable components, and more.

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Recent Posts

How to Optimize Omni Supervisor with Supervisor Configurations

In recent releases there have been some big changes to Omni Supervisor setup to make life easier and more efficient for Supervisors. In the Winter ’23 release it has been taken a step further, by adding the ability to create your own Custom Actions using Salesforce Flow – this puts the power in your Salesforce […]

Add super powers to supervisors with new Configurable Flow Actions

In the Winter ’23 release, an exciting new feature was shipped allowing admins to put more power in the hands of Supervisors to run their teams’ with a new configurable action framework from Omni Supervisor. You can leverage the power of live data on Omni Supervisor, across all of the tabs (lists of Agents, Queues, […]

Example Custom Flow Actions for Omni Supervisor

In the Winter ’23 release, an exciting new feature was shipped allowing admins to put more power in the hands of Supervisors to run their teams’ with a new configurable action framework from Omni Supervisor. I’ve gone into some details on creating your own actions in this post, but this page is here to describe […]

Salesforce Field Service: Create Batches of Appointments with Service Appointment Generator

Last update: January 31, 2022 Authors: Leigh-Anne Nugent and Christopher Albanese Watch the Video. Send us Feedback! Business Requirements  Customers need to be able to build a solution that supports the following scenarios for teamwork and multi-stage work: Wanting in day changes to the Crew Member/Job Assignment i.e. a crew member called in sick on […]

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