| Deleted: <p>Einstein Next Best Action is a capability in Salesforce that helps you make recommendations to either agents or customers in a very flexible manner. In this document we’ll explain how various scenarios can be implemented using Next Best Action.</p><h1><a name="_Toc12663240"></a>THE ELEMENTS</h1><p>A Next Best Action consists of three parts:</p><ol><li><a href="https://unofficialsf.com/the-salesforce-automation-and-decisioning-wiki/recommendation/">Recommendation</a></li><li><a href="https://unofficialsf.com/the-salesforce-automation-and-decisioning-wiki/strategy/">Strategy</a></li><li>Flow</li></ol>
| Added: <p>Einstein Next Best Action is a capability in Salesforce that helps you make recommendations to either agents or customers in a very flexible manner. In this document we’ll explain how various scenarios can be implemented using Next Best Action.</p><h1><a name="_Toc12663240"></a>THE ELEMENTS</h1><p>A Next Best Action consists of three parts:</p><ol><li><a href="https://unofficialsf.com/the-salesforce-automation-and-decisioning-wiki/recommendation/">Recommendation</a></li><li><a href="https://unofficialsf.com/the-salesforce-automation-and-decisioning-wiki/strategy/">Strategy</a></li><li>Flow</li></ol><p><a href="https://unofficialsf.com/the-salesforce-automation-and-decisioning-wiki/next-best-action/">Back to Next Best Action</a></p>
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