Dreamforce 2023 Omni-Channel presentation

For those that were unable to make our presentation at Dreamforce, you can find the content here! The slide deck that we presented is below – for each of the 5 tips, there are posts on this website that dive into more details, however first, we announced that ‘Enhanced Omni-Channel‘ is now GA! Check out the link for more details.

See the New Official Screen Components online on Tuesday at Release Readiness Live

Stimulated by demand and response from these unofficial community components, Salesforce has finished adding a new batch of official screen components to the upcoming Winter ’19 release. I’ll be demonstrating them at the Release Readiness Live Platform broadcast on Tuesday 9/18:

Almost all of this batch derives in some way from the unofficial community work and feedback that has been received. For example, the official Dependent Picklist component will support field dependencies in no small part due to this comment from last February:

Many of the other components being created are variations of the uber input component introduced here, created by Ryan McConnell:

So we’re establishing a pipeline where the best community components get incorporated into the official Salesforce product, and there’s more to come.

Component-building Session at Dreamforce

I’ll be hosting a brief session with Rakesh “Automation Champion” Gupta focusing on using and creating components, including some glimpses of official components that didn’t quite make the Winter ’19 deadline and will be coming in Spring ’19:

…and here’s the overall schedule of Flow-related sessions at Dreamforce: