Advanced NBA: Using Apex Actions to Empower Team Manager to Set Team Priorities via Next Best Action Recommendations

Next Best Action enables you to provide agents, salespeople, and other employees with a customized list of prioritized recommendations every morning. In this sample app, which can be installed as a package, prioritization of tactics is managed by service team leaders, who can establish and change the priorities freely without the involvement of admins. This […]

Dreamforce Slides – Put Predictions into Action: Einstein Prediction Builder and Next Best Action

These are the slides Einstein and Next Best Action product managers presented at this admin track session. The video recording will be published officially by Salesforce in the next 1-2 months. The session synosis was: Join us in this session to learn how you can harness the power of both Einstein Prediction Builder and Einstein […]