Building Your Own Next Best Action Front End

You aren’t limited to using the lightning components that Salesforce has provided for displaying recommendations. You can POST your own execution calls to the Action Strategy Engine REST endpoint and get back recommendations as a JSON blob. Executing a Strategy To execute a strategy use one of the supported endpoints. It’s recommended that you provide […]

Transmit NBA Errors to Custom Notification Targets

When we built Next Best Action, we set things up to fire a platform event whenever an error occurs. You can leverage Process Builder and Flow to create custom notification profiles that flexibly get error messages to where you want them. Learn more.

Next Best Action: What’s a Request?

Next Best Action is a paid Salesforce product but also is available for free use for up to 5000 requests each month. What is a Request and how do they get generated? A ‘request’ is a call to the NBA engine that causes an NBA ActionStrategy to run and return some recommendations. The primary way […]