Welcome to the unofficial source of resources for Salesforce’s Einstein Next Best Action product.
TrailheaDX Session
Getting Started
Official Documentation
Wiki
Trailhead
Integration Guide
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How To:
NEW! How To: Use the Map Element in the Strategy Builder
How To: Display Recommendations in Different Places
How To: Create a Custom Notification Flow that Responds to NBA Errors
How To: Respond to Searches and Case Creates in Community Cloud
How To: Expand your strategies with $User and $Request
How To: Deploy Next Best Action in Spring ’19
How To: Use Next Best Action with Salesforce Connect
How To: Generate Reports on Next Best Action responses
How To: Use the Map Element in the Strategy Builder
Learn how you can use the Map element to modify existing Recommendation fields and create new fields that can be passed to Flow as input variables.
Next Best Action – TrailheaDX
Check out the Next Best Action session from TrailheaDX and learn how you can integrate insights from AI services like Einstein Discovery, IBM Watson, and Aisera with the new capabilities added in the Summer ’19 release.
Use the Next Best Action REST API to execute a strategy and retrieve recommendation reactions
Quick guide on how to use the NBA REST API.
