Summer ’22 Sneak Peak: Flow, Orchestrator, NBA

Here’s what you can look forward to in Summer ’22 – hopefully this post will make your ‘Summer 22 Treasure Hunt’ posts a little easier! Note that this is not the complete list of changes and you should carefully check the Release Notes for changes that may impact your org. Record Triggered Flows No-Code Flow […]

UnofficialSF has a new Service Cloud Channels Section

UnofficialSF.com has added a new section devoted to Service Cloud channel functionality, which is increasingly driven by flow-based services. Check it out here. If you know of a good post or page on the topic, don’t hesitate to let us know via the form on the home page.

Video: Building NBA Recommendation Strategies with Flow Part 1

This video shows how to use Flow Builder to create a Recommendation Strategy flow that filters recommendations that can be displayed in the Next Best Action component. Go to the Next Best Action hub