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Some key links to help with configuring Routing of Service Channels

  • Omni-Channel Flows – An Introduction
  • Build your first Omni Flow
  • Routing for Service Cloud Voice
    • Use Voice IVR data in an Omni Flow
  • Routing for Salesforce Chat
The views of Alex Edelstein and any other Salesforce employees participating on this site are their own and not those of Salesforce.
Popular
  • Create a Next Best Action Employee App – Part 2June 30, 2020 - 3:20 pm
  • Create A Next Best Action Employee App- Part 1June 30, 2020 - 3:19 pm
  • Adding Lightning Web Components to Flow ScreensOctober 21, 2019 - 7:45 am
  • The Top 10 Things You Want to Know About the New Flow B...February 11, 2019 - 5:36 pm
  • Salesforce Einstein Next Best Action “Getting Started”...February 3, 2019 - 2:34 am
  • Send Rich Email (Send HTML Email Action)September 12, 2019 - 4:15 pm
  • Quick Choice – Improved Picklists and Radio Buttons...December 25, 2019 - 12:57 pm
  • Collection Processors for Flow (Sort, Filter, Find, Join,...December 17, 2019 - 12:18 am
  • Send Richer Email with the ‘Send Better Email’...August 11, 2020 - 10:23 am
Recent
  • Create a Next Best Action Employee App – Part 2June 30, 2020 - 3:20 pm
  • Create A Next Best Action Employee App- Part 1June 30, 2020 - 3:19 pm
  • Adding Lightning Web Components to Flow ScreensOctober 21, 2019 - 7:45 am
  • The Top 10 Things You Want to Know About the New Flow B...February 11, 2019 - 5:36 pm
  • Salesforce Einstein Next Best Action “Getting Started”...February 3, 2019 - 2:34 am
  • Check out the Latest Datatable EnhancementsMay 23, 2023 - 12:19 pm
  • Retrieve Flow Metadata Synchronously with ‘Retrieve...May 12, 2023 - 8:37 pm
  • Reactive Screens: How to Turn a 7 Element Flow Into 1May 1, 2023 - 5:17 am
  • New Collection Action – Return First N RecordsApril 29, 2023 - 11:38 am
Comments
  • […] Check out the huge range of new flow features...April 17, 2023 - 10:00 am by Sneak Preview: Flow in Summer ’23 – UnofficialSF
  • […] QuickChoice, the multi-purpose picklist component,...March 26, 2023 - 1:35 pm by New Updates to QuickChoice – UnofficialSF
  • […] Installation Instructions […]March 19, 2023 - 6:35 am by Import and Export Flows between Salesforce Orgs – ericsplayground
  • […] more about this utility and others on the Utilities...March 19, 2023 - 6:31 am by Import/Export Flows Has Been Updated – UnofficialSF
Tags
Apex apex action Calendar sync customer ratings customisation Design external services feedback management Flow Flow Actions Flow Orchestrator Flow Screen Component food fun google maps on location screen Guest User Invocable Actions JavaScript Lightning Flow Lightning Out Lightning Scheduler location selection LWC Next Best Action Omni-Channel Omni-Channel Supervisor Salesforce Salesforce Development Salesforce Feedback Salesforce Flow Salesforce Lightning Salesforce Scheduler Scheduler service territory selection Sfdx shift rostering shifts slack Spring 21 Summer 21 Surveys Topic Hierarchy unauthenticated user Virtual Winter 22
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