Agentforce: Service Agents Blog series

By now I suspect many of you might have seen the tweets (posts?) from Marc B about Agentforce, or some of the great company announcements that have been shared.

The next generation of Customer service, moving away from traditional Bot experiences, towards a tool that can have a full conversation with a customer, should be up there as a major game-shifter in the industry.

I’ve been involved in a lot of projects at Salesforce, but this is by quite a distance the one that’s gotten me most excited as I play with it.

What’s exciting now is that Salesforce is opening up the pilot to many hundreds more customers!

I thought I’d start writing a blog series about the new tech to share what I’m learning. How to get started, different use-cases to build, some reusable assets, what it is, what it isn’t, and everything in between. Target audience being admins who are setting it up. Would love to hear some feedback in the comments on what you’d like to learn more about as well.

How to get into the Pilot

• Come along to Dreamforce and give it a try – we’re running a lot of hands on workshops and sessions
• Reach out to the Account Executive to ask if it’s possible to be included in the pilot

….more to come in the next few days/weeks. See the Service Cloud page for more posts