Best Practices (Strategic) Whiteboard! Whiteboard! Whiteboard! Spend time in determining What: are the use cases? Who: are the recommendations for- is it for the end customer or is it for the agent themselves? Why: do you want these recommendations? what are the target KPIs A few common target KPIs Agent productivity CSAT NPS Revenue Conversions […]
When using a Generate node to create dynamic recommendations, you need to ensure that the ID for the recommendation is passed because that is the primary key on which the node operates and further downstream reports are generated. A point to watch out for is that it is not straightforward to generate IDs dynamically and […]
Setup and Installation steps (View Part 1 for demo video and details on the building blocks)
Employee experience is the new HR superpower. Customer experience is no longer only for customers, with the Salesforce Platform you can not only seamlessly create amazing digital experiences for employees but also deliver them personalized and optimized. Especially in light of the new ‘work anywhere’ normal that fused home and work life, digital employee experience […]