THE UNOFFICIAL EXTERNAL SERVICES HOME PAGE

Welcome to the unofficial source of resources for Salesforce’s External Services product. Here, members of the community seek to provide a starting point for all useful External Services information.

Note that this is NOT an official Salesforce website and that some of the content available here is not official Salesforce-supported technology.

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Authorizing Salesforce access to Slack

Oftentimes the biggest obstacle to integrating Salesforce with an External Service is the first step: configuring secure designated access to that service. Below are step-by-step instructions on using OAuth 2.0 to grant Salesforce the ability to post a message in Slack: [Slack] App & App Credentials Tell Slack about the Salesforce app that will need […]

Extend the Power of Flow with External Services

Lightning Flow already empowers you to declaratively automate your business processes within Salesforce. But what if your business processes require integrations between Salesforce and other non-Salesforce services? Chances are that customer service agents who use Salesforce to track and resolve support cases would also need to access information from and/or submit changes to another backend […]