Below is how Operating Hours or Working hours for a Service Resource are determined in Scheduler today. As you can see the Scheduler’s algorithm considers the intersection of operating hours set at various levels. The Operating Hours set at Service Territory is mandatory but at other levels is optional and an intersection is considered only […]
This author has yet to write their bio.Meanwhile lets just say that we are proud Akshay contributed a whooping 8 entries.
Entries by Akshay
Salesforce Scheduler introduced a new feature in the Summer ’21 Release which allows developers to easily make custom time slot screen flow components that interact with external systems. The new Apex methods call the Get Appointment Candidates and Get Appointment Slots APIs. This capability helps you easily get all the service resources and available time […]
Several of your schedulable resources (Bankers, Advisors, Doctors, Store associates) work out of External calendars like Outlook, Google Calendar or even external systems (EHRs) for their daily work. Their non-customer meetings like “Out for training for 2 hours” or “Out for lunch” are setup in an external calendar. Obviously you would want Scheduler to stop […]
Salesforce Scheduler flows are just flows. You can supplement the screens with any information you want with simple configuration. Adding a display field in the same Screen element where the Select Work Type Groups is. The example includes merge fields and an image field.
Salesforce scheduler provides you a really nice component to search for a location. You can enter any address or zip code in the provided input box and get the desired territory (if it’s correctly configured! duh! ). There are certain tricks involved in this out-of-the-box component you can play around with and make it work […]
Overview One of the challenges we get while going live with Salesforce Scheduler is to load Service Resources. This challenge includes loading resources initially, as well as maintaining them. Now, To make a service resource; schedulable service resource, you have to take different steps, such as Create Service Resource record Assign Skills with a date […]
Salesforce Scheduler introduced a new feature in the Spring ’21 Release which allows you to control very precisely what resources are considered when scheduling an appointment. This provides many benefits and opens up the solution to address additional requirements. Resource Priority and Filtering gives you an easy way to control and influence what resources are […]
When you look at a Salesforce Scheduler flow, there’s a core action called saveAppointment. Did you ever wonder what it does, what the inputs are and whether you can tailor it? What does it do? It takes the values gathered during the flow interview and creates or updates a ServiceAppointment record and an associated AssignedResource […]