UnofficialSF.com has added a new section devoted to Service Cloud channel functionality, which is increasingly driven by flow-based services. Check it out here. If you know of a good post or page on the topic, don’t hesitate to let us know via the form on the home page.
The upcoming Quick Records use case enables the user running the flow to specify an object then and there. To make that work, some of the components have been enhanced to support an alternative JSON input solution. For Upsert Records, this takes the form of two new optional inputs: serializedRecordData text. This should be a […]
This video shows how to use Flow Builder to create a Recommendation Strategy flow that filters recommendations that can be displayed in the Next Best Action component. Go to the Next Best Action hub
A new page has been created to aggregate information about Dynamic Forms for Flow. Now that picklist support has been added, many objects can now be created and updated purely with easy-to-configure fields and without using the traditional flow components. Learn more: As a reminder, the Flow wiki contains persistent information on a topic-by-topic basis. […]
Munawhir has created an installable Flow Action that allows the scheduling of Flows using the highly tunable Apex Scheduler. Previously available only to developers, this scheduler allows the creation of schedules that can be tuned down to the second. Here are some examples: Note that an org can only have 100 of these scheduled events […]
Validation refers to checking values before proceeding, to validate that the values meet the flow’s requirements. Validation logic is executed when a user runs a flow, but it can be created in a couple of different places. Creating Validation in Flow Builder at ‘Design-Time’ Currently, validation support is uncomfortably inconsistent in Flow. The original set […]
Track consumption of NBA requests in your org in the Setup –> Company Settings –> Company Information page. There are two published metrics: In the Usage-based Entitlements section, you’ll find ‘Maximum Next Best Action Requests available’: This will show, in the Allowance column, the sum of the 5000 monthly ‘freemium’ org allocation and any allocation […]
Here’s a new presentation that reviews the new way to build NBA strategies. This is the recommended path, going forward, and there won’t be additional improvements to the original Strategy Builder. Here’s a list of some of the new features that NBA Recommendation Strategies inherit when they are built in Flow Builder
This great-looking component provides an expandable collapsible list view: It’s optimized to show children of a common parent. So you pass in the recordId of the parent, and the name of the child object. you want to display, and it will show all the children. You can also pass in the names of the columns […]
Compiled this time as a collaboration between Alex Edelstein and Adam White. Here’s what you can look forward to on Spring ’22. Try it out here: https://www.salesforce.com/form/signup/prerelease-spring22/ Salesforce Orchestrator Goes GA New enhancements in Spring ’22: Assignment to Queues and GroupsWork Items can be assigned to multiple users Reassignment of Work ItemsAllow users to reassign […]