Entries by Liz Skaates

Authorizing Salesforce access to Slack

March 11, 2020 /2 Comments/in , /by

Oftentimes the biggest obstacle to integrating Salesforce with an External Service is the first step: configuring secure designated access to that service. Below are step-by-step instructions on using OAuth 2.0 to grant Salesforce the ability to post a message in Slack: [Slack] App & App Credentials Tell Slack about the Salesforce app that will need […]

Extend the Power of Flow with External Services

February 13, 2020 /2 Comments/in /by

Lightning Flow already empowers you to declaratively automate your business processes within Salesforce. But what if your business processes require integrations between Salesforce and other non-Salesforce services? Chances are that customer service agents who use Salesforce to track and resolve support cases would also need to access information from and/or submit changes to another backend […]