Work with Business Hours via New Flow Actions
Courtesy of Chris Van Der Merwe, here’s a Calculate Business Hours action that allows easy declarative, automated manipulation of Business Hours information.
Effective key performance indicators are a valuable part of any business. However, Salesforce does not have an easy declarative way to do calculations around business hours. You can do this with a variety of formula fields, but it is not very flexible.
For example, how do you quickly update it for a snow day, or your leadership team approved an extra holiday over the winter break? At my organization, we wanted to track performance indicators such as how long does it take to make our first attempt and how long does it take to make the first contact.
This new flow action will allow you to quickly and easily calculate the business hours between two dates. This utilizes the Salesforce built-in Business Hours object. The component has three inputs:
- Business Hours Id
- Start Date
- End Date
You will have the option to output the difference in milliseconds, seconds, or minutes.