Welcome to the unofficial source of resources for Salesforce’s Einstein Next Best Action product.
Introductory Dreamforce Session
Getting Started Video
Official Documentation
How To:
NEW! How To: Display Recommendations in Different Places
How To: Create a Custom Notification Flow that Responds to NBA Errors
How To: Respond to Searches and Case Creates in Community Cloud
How To: Expand your strategies with $User and $Request
How To: Deploy Next Best Action in Spring ’19
How To: Use Next Best Action with Salesforce Connect
How To: Generate Reports on Next Best Action responses
Next Best Action: What’s a Request?
Next Best Action is a paid Salesforce product but also is available for free use for up to 5000 requests each month. What is a Request and how do they get generated? A ‘request’ is a call to the NBA engine that causes an NBA ActionStrategy to run and return some recommendations. The primary way […]
The Top 10 Things You Want To Know About New Next Best Action
1. Generally Available Next Best Action (NBA) is generally available starting today and the great news is that it’s enabled for all editions. But wait it gets better – every org receives 5000 requests per month for free! 2. Here’s the Getting Started Video Ok, you heard that it’s free and it sounds very cool, […]
