Welcome to the unofficial source of resources for Salesforce’s Einstein Next Best Action product.
TrailheaDX Session
Getting Started
Official Documentation
Trailhead
Integration Guide
Trailblazer Community
Wiki
___
How To:
NEW! How to add the Next Best Actions Lightning Component to your Flow Screens and Lightning Apps
How To: Use the Map Element in the Strategy Builder
How To: Display Recommendations in Different Places
How To: Create a Custom Notification Flow that Responds to NBA Errors
How To: Respond to Searches and Case Creates in Community Cloud
How To: Expand your strategies with $User and $Request
How To: Deploy Next Best Action in Spring ’19
How To: Use Next Best Action with Salesforce Connect
How To: Generate Reports on Next Best Action responses
Execute an NBA strategy and Display the Results in a Custom Recommendation Component
We’ve previously shown how you can take the official, out-of-the-box Next Best Action component and surface it in a Flow screen, where it will show recommendations. We wanted to support some additional use cases, though, so we’ve built a toolkit for complete customization of the Next Best Action presentation experience. This solution consists of two […]
Next Best Action Recommendations Component Available for Flow Screens
The Next Best Action component is available for use in Flow Screens. Learn more here. Additional tools for incorporating NBA Recommendations into Flow, including open-source components that can be customized.