New Guide: Generating Response Reports in Next Best Action

You can do the following in NBA: Examine the Acceptance rates of propositions using standard Salesforce reporting tools Prevent Re-offers by leveraging the tracking of propositions exposed to a particular context target Learn more.

Deployment Options and Roadmap for Next Best Action

In Spring ’19, you can deploy Next Best Action strategy metadata by using SFDX or Workbench, but there’s no support for unamanaged and managed packages and change sets. These will be supported in Summer ’19

New Guide: Using $User and $Request in Strategies

In addition to $Record, which is described here, there are two other system variables that can be used in Next Best Action. Learn More.